Delivery & Returns

Your order will be dispatched usually in the same day after placing your order. Shipment in Paphos will be delivered the next working day, Delivery to other cities is carried out by ACS courier service and takes 1-3 business days. The shipping cost is 4€. For orders over 70€, delivery is free! "Shipping fees include handling and packing fees as well as postage costs". ACS courier does not deliver to the north part of the island. please contact us to find alternative delivery solutions.

• Return Period: You can return the shoes within 14 days of receiving your order. • Condition of the Product: Please note that the shoes must be unworn and undamaged, retaining all tags, labels, and original packaging. • Return Process: To request a return, please contact us via direct messages at @ecoberryshoes, providing information about the order and the reason for the return. • Refund: Once we receive and inspect the returned shoes, we will process the refund to your account within 3-5 business days. • Exceptions: Some products may be excluded from the return procedure due to hygiene or other reasons. Please contact our support service at @ecoberryshoes for details. • Return Shipping Cost: The buyer bears the shipping costs for returning the product. • Customer Support: Our team is ready to assist you with any questions about returning shoes - feel free to reach out at @ecoberryshoes! 👣💬 We hope these terms make the shoe return process convenient and transparent for you. Your comfort and satisfaction are our priority!

If you are not satisfied with the quality of a product, you can return it within a month of purchase for a 100% refund

You can pay in cash or with a credit card when your order is delivered

To deliver your favorite products, we have partnered with the most reliable companies. We are ready to entrust them with your orders and are always on your side if something goes wrong. We will be happy to assist you with eligible returns, the return instructions, and the shipping address. If you need a return or exchange, send us an email so we can discuss a replacement.

For customers in Paphos we offer same-day delivery in case you want to get your order as fast as possible. Please note that express delivery will cost a little extra compared to other shipping methods.

If an item doesn’t fit you, we’ll take care of it. You can return any item for free by mail or via a scheduled pickup from your home.

⟟ Paphos, "Wecare medical Center" Dimokratias Ave 12, ⟟ Larnaca, "Besmart children Center" Big center, 50 Arch. Cyprian ⟟ Nicosia, "Besmart children Center" Andrea Georgiu 8